Last Updated
This policy was last updated on 4 September 2026. It applies to airpleasechimney.com and to information collected when you contact AirPlease Missouri Chimney Services by phone, email or our online booking form.
Who We Are
AirPlease Missouri Chimney Services
We are a family owned chimney, fireplace and masonry company based at 909 Crescent Dr Suite F, Clayton, Missouri 63105, serving the greater St. Louis area. You can reach us at 314-334-1554 or info@airpleasechimney.com.
What We Collect
Information You Give Us
When you book an appointment, request an estimate, call us or send an email, we collect what you choose to provide. Typically that is your name, phone number, email address, service address and a description of the problem.
We collect this because we cannot service a chimney without knowing where it is and how to reach you.
Information Collected Automatically
Like most websites, this one records basic technical information when you visit: the pages you view, roughly how long you stay, the type of device and browser you use, the general geographic area you are in, and the website or search that brought you here.
This information is aggregated. We do not know your name from it, and we do not attempt to identify individual visitors from analytics data.
How We Use It
What We Do
- Schedule, perform and follow up on the work you asked for.
- Send estimates, invoices and receipts.
- Contact you about your appointment or about work we have performed.
- Keep records of work carried out at a property, which is normal practice in this trade and useful when a system is serviced again years later.
- Understand which pages of this website are useful and which searches bring people here, so we can improve both.
What We Do Not Do
We do not sell your information. We do not rent it, trade it, or provide it to data brokers or marketing lists. We do not send marketing email to people who have not asked for it.
Cookies & Analytics
The Services We Use
This site uses a small number of third-party services. Each of them may set cookies in your browser:
- Google Analytics — measures how many people visit, which pages they read, and where they arrived from.
- Google Ads conversion tracking — tells us when someone who clicked one of our advertisements went on to call us, so we know whether the advertising is worth continuing.
- Google Tag Manager — the tool that manages the two services above.
- Our scheduling and invoicing software — handles the online booking form and stores customer and job records.
- Our website and email host.
These companies process information under their own privacy policies. We do not control what they collect beyond choosing to use them.
Turning It Off
You can block or delete cookies in your browser settings. Google also offers a browser add-on that opts you out of Google Analytics entirely. Blocking cookies will not stop you using this website or booking an appointment.
Sharing
When Information Leaves Us
We share information only where it is necessary to do the job:
- With the technician assigned to your appointment.
- With the service providers listed above, in the ordinary course of running the business.
- With a payment processor when you pay for work.
- Where the law requires it, or to protect our rights, our staff or the public.
If a property changes hands and a new owner asks about work performed at that address, we will not discuss a previous customer's records with them.
Keeping It
How Long We Hold Records
We keep customer and job records for as long as we are in business and for as long as is useful for servicing that property or required for tax and legal purposes. Inspection records and job photographs in particular are worth keeping, because the condition of a chimney five years ago often matters when we look at it again.
Photographs
We photograph our work. Those photographs show chimneys, fireplaces and building components — not people, and not identifying details of a property. When a photograph appears on this website or on our social media, it is presented as an example of work performed, never with a customer's name or address. If you would prefer that photographs of work at your property are not used publicly, tell us and we will not use them.
Security
How Information Is Protected
This website is served over an encrypted connection (HTTPS). Customer and job records are held in commercial scheduling software with its own security measures. Access to our accounts is limited to the people who need it.
No system is perfectly secure, and we will not pretend otherwise. What we can tell you is that we do not store payment card numbers ourselves and we do not keep customer information in places it does not need to be.
Your Choices
What You Can Ask Us To Do
You can ask us at any time to tell you what information we hold about you, correct anything that is wrong, stop contacting you, or delete your information where we are not required to keep it.
Email info@airpleasechimney.com or call 314-334-1554 and we will deal with it. There is no form to fill in.
Children
This website is not directed at children and we do not knowingly collect information from anyone under 13.
Changes
If This Policy Changes
If we change how we handle information, we will update this page and change the date at the top. We will not make a change that applies retroactively to information already collected without saying so plainly.
Questions About Any Of This
If something here is unclear, or you want to know what we hold about you, ask. A real person will answer.